Privacy Policy

This Privacy Policy explains how Oak Needle Craft processes personal data in connection with its tailoring, alteration, remodelling, and upcycling services, including website enquiries and appointment handling.

Policy guidance

This introduction outlines how the policy is organized and where to find key information.

Use of information

Handled under this policy framework

User rights

Requests and access options are described below

Support channel

Contact

User Rights

Your Rights

Subject to legal limits, you may request access to your data, correction of inaccurate information, deletion of data that is no longer needed, or restriction of certain processing. You may also object to processing based on legitimate interests where that ground is used.

Available rights depend on the nature of the data and applicable law.

Requests

How to Make a Request

To exercise a privacy right, provide enough information for us to verify your identity and locate the relevant record. We may ask for additional details where necessary and may decline a request if the law allows or requires us to do so.

Requests are reviewed before action is taken to protect privacy and prevent misuse.

Data Retention

We retain personal data for the period needed to manage enquiries, complete projects, maintain business records, and meet applicable legal or tax obligations. When data is no longer required, we delete it or anonymise it where practical.

Records are kept only for as long as needed for service, accounting, or legal purposes.

Policy Updates

Policy Changes

If we make material changes, we will update the policy on the website and may provide additional notice where appropriate. The revised version applies from the date it is posted unless a different effective date is stated.

We may revise this notice when our practices or legal obligations change.

01 · Collection

Information We Collect

We may process contact details, communication content, appointment details, garment and material information, project preferences, fitting notes, payment-related records, and limited technical data such as device or browser information. Where you submit photographs or descriptions of a garment, we use that information to assess the work requested and to prepare a quote or consultation.

We collect only the information needed to handle inquiries, appointments, and project work.

02 · Sources

How We Collect Information

We receive data when you contact us by phone, email, contact form, or fitting appointment, when you share garments or project details for assessment, when you approve a concept or request changes, and when you make or record a payment. We may also obtain limited technical data automatically from your browser or device when you use the website.

Most information comes directly from you during booking, consultation, and collection.

03 · Cookies

Cookies We Use

The website may use session cookies, persistent cookies, and similar technologies. These may be used for site operation, preference storage, and traffic measurement. We do not use cookies to collect more information than is reasonably needed for those purposes.

Cookie use is limited to operational and basic analytics purposes.

04 · Controls

Cookie Controls

We use cookies and similar tools to support basic site functions, remember preferences, and understand how the website is used. You can manage cookies through your browser controls, and some features may not work properly if certain cookies are disabled.

Browser settings can usually limit or remove non-essential cookies.

01 · Purpose

How We Use Information

We use personal data to respond to enquiries, schedule and manage appointments, assess garments and materials, prepare quotes, record approvals, carry out remodelling or alteration work, arrange collection, process payments, maintain business records, improve website performance, and comply with legal obligations. We may also use information to communicate about project status, fitting reviews, or follow-up matters connected to the service.

Processing is tied to service delivery, administration, and compliance.

02 · Sharing

Service Providers

We may share personal data with service providers that help us operate the website, manage communications, process payments, store records, or support appointment and project administration. These parties are expected to use the data only for the services they provide to us and to handle it with appropriate confidentiality.

Operational service providers receive only the data needed to perform their role.

03 · Legal basis

Legal Disclosures

We may disclose personal data where necessary to comply with law, respond to lawful requests, protect our rights, or address fraud, security, or safety concerns. We may also share information when needed to support a lawful claim or business recordkeeping obligation.

Some disclosures are required to meet legal or regulatory duties.